 Ferrari F40 issue and solution(s), Cockpit tray interferes with the motor in Slot.it's F40 |
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 6 Dec 2008, 14:40
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#1
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Trackhead  Group: Members Posts: 551 Joined: 14-November 03 Member No.: 297  |
Hi.
Yes we have found out an issue with some (a significant percentage but fortunately not all) of the cars that left the production line. Obviously the problem was not there any earlier - not even in the preproduction cars sent to testers and press, so we were caught off guard, else we could have avoided it easily. The problem is the cockpit tray. It is very long and it has a tendency to flex in the direction of the chassis, hence the whole cockpit assembly middle section sits lower than it should and creates an interference with the motor. Luckily it can be easily fixed without a chainsaw. The middle section of the tray must be glued to the body while firmly pressing it upwards. Use hot glue or thick glue (cyan won't do). See these pictures for an explanation.   With all the effort and time we've put in this car, the most difficult we made so far for many reasons, this is very disappointing for us and certainly for the customer as well. Being a kit made things worse because the cars are not assembled in production, so really this was not noticed earlier. We are obviously going to fix it in the cars *after* the Totip version (which was already shipped when we spotted the trouble) and each customer asking for a replacement interior (whose only difference will be two 'lobes' with a hole which will be used to provide an extra glue point halfway between the front and the rear of the cockpit) will get one free of charge. Also be aware that the holes of the screw mounting posts are a bit small. Please use the provided M2 screws to assemble the car rather that the traditional screws. There should be a warning sticker on the box about this. I apologize for the trouble caused. http://www.slot.it/Download/F40CockpitFixHowTo.pdf Regards Maurizio |
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6 Dec 2008, 14:46
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#2
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Trackhead Group: Members Posts: 729 Joined: 21-July 07 From: Malaysia Member No.: 7,304 |
What an outstanding example of customer service - turning a problem into an opportunity - I am sure that this will create even more fans
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6 Dec 2008, 14:51
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#3
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 Team Owner Group: Members Posts: 1,206 Joined: 21-December 05 From: essex Member No.: 3,265 |
I would expect no less. Always helpful
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6 Dec 2008, 18:03
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#4
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 Tel  
Group: PLUS+ Posts: 2,595 Joined: 29-December 05 From: Cambs UK Member No.: 3,329 |
The car isnt even out yet, and Maurizio is on top of any issues, a big thumbs up for top notch customer info and service
Now please keep high production, I dont want them sold out before I can afford to buy one
-------------------- My old track: Savage Raceway Scalextric Digital with PBPro SH, Pit Pro, RichG lapcounter and SSDC
Current track: Hunter Valley 3 Lane Analogue routed MDF with PC Lap Counter timing and fuel management Router bits kindly provided by Scorpius Performance Tooling |
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7 Dec 2008, 09:30
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#5
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Trackhead Group: Members Posts: 551 Joined: 14-November 03 Member No.: 297 |
We MUST spread this information BEFORE the car is out so every customer
1 - knows exactly what he buys 2 - does not get (rightly so) angry 3 - does not use the chainsaw on an otherwise OK model Regards Maurizio |
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7 Dec 2008, 10:09
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#6
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 Slot Guru Group: Members Posts: 3,606 Joined: 11-May 05 From: OXFORDSHIRE! Member No.: 2,371 |
Well you see you have to admire Maurizio over his openess and honesty and his willingness to hit a problem head on before it all gets horrible and nasty.
A pretty amazing company and bloke. But can you imagine other manufacturers doing the same ? Maurizio has maybe 1 or two issues a year across the board. Others have one or two issues on every car they make. You could make a whole forum dedicated to production issues with the other manufacturers (not wanting to single anyone out) This is why i have no problem spending £35 on a slot.It car. Yet i  at the idea of spending £28 on another make of car.
-------------------- Google "www.graymalkin.co.uk"
Remember a smile costs nothing. |
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7 Dec 2008, 10:56
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#7
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 Slothead Group: Members Posts: 112 Joined: 30-June 05 From: western n.s.w. australia Member No.: 2,552 |
10 out of 10 for customer relations Maurizio.eagerly waiting release in Oz
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7 Dec 2008, 16:05
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#8
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 Rick Group: Members Posts: 362 Joined: 25-July 06 From: Wet Coast Canada Member No.: 4,434 |
This is just one reason that slot.it is a number 1 seller for me , 100% quality and support
--------------------  www.onslotracing.com |
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8 Dec 2008, 00:14
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#9
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Slothead Group: Members Posts: 107 Joined: 11-March 07 From: melbourne Australia Member No.: 6,618 |
i've often wondered why an 'issue' with a slot it product is never really an issue, where with other manufacturers it is.
i have my answer. - thanks for the heads-up. Chris |
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8 Dec 2008, 12:58
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#10
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Learner Driver Group: Members Posts: 54 Joined: 28-January 04 Member No.: 576 |
Chainsaw to a Ferrari......the Detroit solution.
I can only reinforce what the others have said. I never worry when I spend money on a Slot.it. If there is a problem in manufacture, Maurizio will not rest until it is corrected. |
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8 Dec 2008, 13:33
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#11
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 MG Brown 
Group: Members Posts: 543 Joined: 16-September 04 From: Windy, USA Member No.: 1,306 |
Another example why Slot.it products are consistently rated #1 with enlightened racers.
-------------------- Just because you are a character doesn't mean that you have character.
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8 Dec 2008, 14:03
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#12
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 Team Owner
Group: PLUS+ Posts: 1,524 Joined: 12-July 08 From: Glen Vine, Isle of Man Member No.: 9,541 |
Hi Maurizio
I echo what everyone else has said - you have dealt with this problem quickly and pro-actively, rather than waiting for the complaints to roll in and then ignoring them: it is a breath of fresh air!  I too am now an even bigger Slot-It fan - I have loads of your cars, but just opened the first two at the weekend - a white kit of the McClaren Le Mans car and an Alfa T33 - great stuff, quick out of the box and sure to get better when run in and tuned. And great value....  Slot-It deserves to be a huge success - keep up the good work! Cheers Dave -------------------- |
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8 Dec 2008, 14:34
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#13
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 Racer Dude Group: Members Posts: 246 Joined: 10-October 07 From: space city on oil gulf Member No.: 7,718 |
In spite of Maurizio's metaphorical sense of humor which is always refreshing, this car is an awesome product. I got a chance to test drive one yesterday that was tuned up by someone not familiar with this forum and the handling and balance of this one car seems much better than previous others. Keep up the good work.
-------------------- are we having fun yet?
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8 Dec 2008, 23:16
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#14
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Tea Boy Group: Members Posts: 38 Joined: 22-April 04 Member No.: 849 |
QUOTE (Rleog @ 8 Dec 2008, 13:58)  Chainsaw to a Ferrari......the Detroit solution. That humors me just bit, having received and assembled the F40 days before Maurizio's fix it document was out, and being from Detroit. |
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9 Dec 2008, 03:53
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#15
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 Learner Driver Group: Members Posts: 51 Joined: 30-July 07 From: Austrian-Spanish, from Madrid Member No.: 7,340 |
Don Maurizio:
Onestà! Bravo!  Your honesty, how difficult to find something like this! Cheers! 
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| Lo-Fi Version | Time is now: 29th July 2010 - 18:33 |