ok I just got my challenger back from Scalextric today. When we sent it of quite a long long time ago.. the car was in absolute perfect condition, unscratched and shiny etc. The box was as untouched and so on. The problem was that the control electronics of the car seemed to be broken as the car refused to learn. Now I got the challenger back from scalextric - ok The box looks as if it had been dropped a couple of times on the floor - the car is filthy and has quite a few oily fingerprints on it - with the car came an extra piece of paper with ten points. Point number 6, 7, and 8 are highlighted. These are the points:
6. Dulling of the tyres with very fine emery cloth by turning the opposite wheel and cleaning the other.
7. or running the car on the track with the rear wheels of the track and holding the emery on the tyres one at a time can be very benificial.
8. Warning - tip no 7 must only be carried by an adult or competent person. Please stress this to the customer.
OK all in all the whole business seems to me to be almost like a joke... but not very funny - is it just me? or am I just being a bit oversensitive? What do you think? I think it is lousy to send back brand new stuff to the customer in this way. I could have refused to accept the product ofcourse but I thought I might be over-reacting. However I am not very pleased with the scalextric service so far. I will ofcourse clean up the car and the box is not a big deal - but it is the principle to me that matters after all it was all very neat and very well packaged when sent to scalextric from us.
Now I have yet to test the car on the track - we do assume at this point that it actually has been fixed...
//peter