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555 Posts
Fly have confirmed that a number of these models have been issued without the disc brakes fitted. If your model does not have them, email me with your name and address and I can send a set to you.
Aaron
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Aaron
Posts by Gaugemaster Controls
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Joined
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555 Posts
Yes tDI, I will post to Belgium ('cos I'm a nice guy at heart)
Scott, I cannot see from the picture - perhaps they just need pushing over the rear of the wheel hub toward the wheel spokes? Let me know if you need any.
Aaron
Scott, I cannot see from the picture - perhaps they just need pushing over the rear of the wheel hub toward the wheel spokes? Let me know if you need any.
Aaron
Joined
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555 Posts
Dannyboy, send me your address and I will get some discs to you. TSRF I presume then you don't want any help, which begs the question why post in the first place. However, I am here to assist so although you should approach your distributor, if you don't get any joy then let me know, because as far as I am aware we are the only distributors offering this service as yet.
As for what went wrong at Fly, I am afraid I cannot tell you because I simply don't know. However, at least they have admitted there is a problem and they are, via us, trying to put it right.
Come on everyone, it is easy to shoot the messenger but at least this time I bring good news! I am trying to sort out your problems, but I cannot work miracles overnight so together I hope we can gradually get your concerns looked at and taken seriously by Fly.
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Aaron
As for what went wrong at Fly, I am afraid I cannot tell you because I simply don't know. However, at least they have admitted there is a problem and they are, via us, trying to put it right.
Come on everyone, it is easy to shoot the messenger but at least this time I bring good news! I am trying to sort out your problems, but I cannot work miracles overnight so together I hope we can gradually get your concerns looked at and taken seriously by Fly.
Aaron
Joined
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555 Posts
TSRF, email me your address and I can send you some discs. I did not exactly get a big sack from Fly, but I should just about be able to cover your 50 cars for you.
Jamie, Danny, Chris & Gunther: your discs have been sent today.
Cheers,
Aaron
Jamie, Danny, Chris & Gunther: your discs have been sent today.
Cheers,
Aaron
Joined
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555 Posts
Sprint, I cannot comment on your Ferrari, nor can I speak for the retailer or distributor that you purchased your car from, but my question is... have you returned it for exchange? If not, then you have no reason to complain, as if it is as bad as you say then no-one who spent money would accept that level of workmanship. If you have had it exchanged, then your problem is solved and you still have no reason for complaint.
Everything manufactured in the world will have occasional hiccups and quality control will miss the occasional model. Sometimes different people have different ideas of how good an item should be to pass quality control.
The Ferrari missing disc brakes are the first time I have known a part missing from a car since Fly began, so it is ridiculous to start quoting that
QUOTE I will buy other FLY cars only when sure they are complete
as if you had not read this forum you would not have known that your Ferrari was not complete in the first place!! At least Fly have come clean and offered these parts which you can fit very easily, all you have to do is contact your distributor and he will send them to you.
Aaron
Everything manufactured in the world will have occasional hiccups and quality control will miss the occasional model. Sometimes different people have different ideas of how good an item should be to pass quality control.
The Ferrari missing disc brakes are the first time I have known a part missing from a car since Fly began, so it is ridiculous to start quoting that
QUOTE I will buy other FLY cars only when sure they are complete
as if you had not read this forum you would not have known that your Ferrari was not complete in the first place!! At least Fly have come clean and offered these parts which you can fit very easily, all you have to do is contact your distributor and he will send them to you.
Aaron
Joined
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555 Posts
Thank you Sprint for your kind words, but you did not answer the question - what did you do about your faulty Ferrari?
Aaron
Aaron
Joined
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555 Posts
Sprint, I have great difficulty believing that your car is as bad as you described it, because if it is that bad and I had purchased it I would be taking it back to the shop very quickly for my money back or a new model.
And posts like this create a problem. To be fair to Sprint, he is just one member that I selected to press home a point, and I apologise for making him the scapegoat, but there are many forum members who are very quick to complain about problems they have with cars, but do not seem to be so quick to do anything about it. If 100 of you, just as an example, all had the same problem and all returned the models to your shops, the shops would send them back to the distributors, the distributors would send them back to the manufacturers or at least tell the manufacturers what was going on in order to avoid a repeat of the same problem. If you don't take any action, then you cannot expect change, as the manufacturers will simply not believe they have a problem.
Can you see what I mean? I am not saying to everyone make a fuss, I am simply applying the rules that I have when making a purchase of anything - slotcar, real car, washing machine, whatever - if it is not right then I want it put right or exchanged or I want my money back. Don't you?
Aaron
And posts like this create a problem. To be fair to Sprint, he is just one member that I selected to press home a point, and I apologise for making him the scapegoat, but there are many forum members who are very quick to complain about problems they have with cars, but do not seem to be so quick to do anything about it. If 100 of you, just as an example, all had the same problem and all returned the models to your shops, the shops would send them back to the distributors, the distributors would send them back to the manufacturers or at least tell the manufacturers what was going on in order to avoid a repeat of the same problem. If you don't take any action, then you cannot expect change, as the manufacturers will simply not believe they have a problem.
Can you see what I mean? I am not saying to everyone make a fuss, I am simply applying the rules that I have when making a purchase of anything - slotcar, real car, washing machine, whatever - if it is not right then I want it put right or exchanged or I want my money back. Don't you?
Aaron
Joined
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555 Posts
It seems Sprint that you need more dealers like we have here in the UK!
However, please send me the pictures and I will see if I can help. If you are having problems with your local dealer, why not try Sean at Pendle Slot Racing or Gary at MRE? They both post on SlotForum and will ship worldwide, and with the backup help they will give it may well be worth the extra couple of pounds to make sure you are totally happy with your purchase.
There is a spin off from what I said earlier, and that is that if you find you are happy with your purchase or the service from a dealer then email the manufacturer and let them know! Nothing pleases manufacturers more than praise about their product or the dealers who are selling them, and every bit of goodwill helps toward getting what we all want - quality and service. If you are unsure of any of the email addresses then go to any dealers website or the Gaugemaster site and they will have links to the manufacturers webpage.
Aaron
However, please send me the pictures and I will see if I can help. If you are having problems with your local dealer, why not try Sean at Pendle Slot Racing or Gary at MRE? They both post on SlotForum and will ship worldwide, and with the backup help they will give it may well be worth the extra couple of pounds to make sure you are totally happy with your purchase.
There is a spin off from what I said earlier, and that is that if you find you are happy with your purchase or the service from a dealer then email the manufacturer and let them know! Nothing pleases manufacturers more than praise about their product or the dealers who are selling them, and every bit of goodwill helps toward getting what we all want - quality and service. If you are unsure of any of the email addresses then go to any dealers website or the Gaugemaster site and they will have links to the manufacturers webpage.
Aaron
Joined
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555 Posts
Gunther, Scott and Jamie - glad to have been able to help.
Philippe - I have temporarily run out - you needed 50 sets, so there are about 40 on the way in the post today, and I will send the rest on as soon as I get them from Fly.
Aaron
Philippe - I have temporarily run out - you needed 50 sets, so there are about 40 on the way in the post today, and I will send the rest on as soon as I get them from Fly.
Aaron
1 - 9 of 43 Posts
