GOGS...Grumpy Old Gits Society..

Here's a curse of the modern day that is starting to drive me up the bloody wall. The one where every single interaction with someone supplying a service is followed by nagging text messages asking you to spend your text message allowance on answering questions about the service. Who thought this hassling of customers was a great idea? How can this arbitrary rating from 1-5 really help any business asess it's customer satisfaction? Somebody, somewhere has a fantasistic sales patter for selling this system to organisations and it must be complete snake oil when only the most and least impressed customers/users respond.

So far this year I have;

Telephoned a car dealership to enquire about a new car to replace the one I had stolen. Appointment made to test drive. Followed by nagging texts asking me to rate the saleswoman I spoke to on the phone. Ignored.

Been to dealership, test driven car, paid a deposit. Followed by nagging texts asking me to rate the saleswoman I spoke to while there. Ignored.

Bought the car, driven it home. Followed by nagging texts asking me to rate the saleswoman I spoke to while there. Ignored.

Changed car insurance policy from stolen car to it's replacement. Followed by nagging texts asking me to rate the call centre desk jockey I spoke to on the phone. Ignored.

Cancelled existing house insurance for putting my premium up 50% - followed by nagging texts asking me to rate the call centre desk jockey I spoke to on the phone, and followed by texts asking me to ring somebody (yep, out of my phone bill) at my local branch of that bank (which unsurprisingly isn't actually very local any more) to see if "I am correctly using Natwest's products". Both ignored.

Set up new house insurance policy for 20% of the price of old one. Followed by nagging texts asking me to rate the call centre desk jockey I spoke to on the phone. Ignored.

Spent two hours and a half hours on the phone (yep, out of my phone bill) telling electricity supplier that I will not be paying a bill for a property I haven't owned for a year that is clearly a mistake on their behalf as they can't even explain why they've sent it but are insistent that somehow it "must" be owed, and being so bloody angry with them that the paint is almost blistering off the casing of the phone. Followed by nagging texts asking me to rate the call centre desk jockey I spoke to on the phone. Ignored for good of own health.

Taking car to a dealership (not the original one) to have a minor brake issue fixed with car - followed by voice mail asking me to ring the dealership back (yep, out of my phone bill) to rate the service.

No. Not going to do any of these, ever.