[f1rem0uth]

Hi, can I please get some advice here on this?, I just received my new NSR Mosler MT990R, and I am bit disappointed because the display case has crack right along the top of the case.

Some may think I'm being a bit petty, but to me the display box is part of the package and it is clearly damaged, stuff like this annoys me.

Item was delivered by Special Delivery and was packaged in the same way I usually get my cars delivered in from this supplier, as to if the case was already damaged before it was sent - it is impossible for me to tell.

The seller may have though - oh its just a crack in the case!, or maybe it happened in the post?

I just sent the seller a message saying that I was a bit disappointed to receive my car with a damaged display case and have left it that for now.

I guess I now only have the option to pay for return of the item at my expense!, and then I'm without my car for another 2 weeks or so

The cost of the car all in with postage was £58 which to me is a lot of money.

I get some pretty good prices on cars from this seller but it seems every other car I buy from them has small defect of some sort, is this just bad luck or is this why the cars are being sold for the good prices compared to most other suppliers, I'm starting to wonder!, I won't mention the sellers name but it is an eBay Slotcar supplier outlet.

 

[dangermouse]

Surely the if the seller is a shop they would offer to send you a new clear lid for the display case. It shouldn't be too hard for them to source one and would be good customer services.

DM

 

[John Parr]

As you live in Blackpool why not get your cars from Topslots as thats where they are based? No postage then as you could collect.

 

[f1rem0uth]

QUOTE (jonnynobber @ 24 Mar 2012, 10:42) <{POST_SNAPBACK}>As you live in Blackpool why not get your cars from Topslots as thats where they are based? No postage then as you could collect.

To be honest what you say is very true!. I actually only realised a few months ago that topslotsntrains was fairly near to where I live, otherwise I would have been buying my cars and parts from there I guess. Also they have the same car for the same price, it was just something I overlooked

I had planned on buying all my future Slot.it parts and cars from that seller, I think now will be a good time to start, thanks for reminding me, cheers.

 

[f1rem0uth]

QUOTE (dangermouse @ 24 Mar 2012, 10:25) <{POST_SNAPBACK}>Surely the if the seller is a shop they would offer to send you a new clear lid for the display case. It shouldn't be too hard for them to source one and would be good customer services.

DM

Hi, yeh I suppose I could ask them if they have a spare lid the same to replace my cracked one.

Don't see why I should have to return it at my loss, if that is what they tell me(most likely I think), and as jonnynobber said I could have just purchased it from a different seller for the almost same price and I know topslotsntrains is reputable dealer, I just wasn't thinking, I will say I have never had an issue with broken display cases before from this eBay supplier.

 

[brembo]

I bet I could also name the supplier in question.
I very rarely purchase cars on ebay now especially new ones it is well worth paying an extra quid or so here and there and getting your cars from a well established Slot Car Supplier especially if he is on your doorstep!
I would add there are many others who also provide a great service and deserve our support before we consider putting money in the pockets of fly by night ebay traders who seem to come and go quicker than a stabbed rat.
Cheers
brembo

 

[alan1302]

QUOTE (f1rem0uth @ 24 Mar 2012, 11:27) <{POST_SNAPBACK}>Hi, yeh I suppose I could ask them if they have a spare lid the same to replace my cracked one.

Don't see why I should have to return it at my loss, if that is what they tell me(most likely I think), and as jonnynobber said I could have just purchased it from a different seller for the almost same price and I know topslotsntrains is reputable dealer, I just wasn't thinking, I will say I have never had an issue with broken display cases before from this eBay supplier.

If the item is damaged then the seller must refund your postage as well for sending the faulty item back.

 

[Dopamine]

QUOTE (f1rem0uth @ 24 Mar 2012, 10:17) <{POST_SNAPBACK}>I won't mention the sellers name but it is an eBay Slotcar supplier outlet.
If the seller is the slot outlet that I think it is, I've had similar experiences and have now stopped using them. I've been sent the wrong cars and a broken car and each time they expected me to pay the return postage. I had protracted email correspondence with them putting across my point that I didn't believe it was either fair or in accordance with the distance selling regulations for me to pay return shipping, but they quoted "eBay seller guidelines which say that the purchaser should bear the cost of return". In the instances of being sent the wrong car, I gave up and kept it. With the broken car we had almost two months of back and forth emails before they eventually and reluctantly refunded my return costs, but I was without the car for all that time and the hassle was a pain. I've bought lots of cars from them without a problem, but every time there has been a problem, rectifying it has been a nightmare.

There are lots of more customer friendly sellers available so I suggest you do what I do and don't use this particular slot outlet again. Boycotting sellers like this is the only way to make them behave in accordance with distance selling rules rather than the "screw-the-customer" eBay recommendations. If people continue to buy from them, there is no incentive for sellers to change their attitudes and, when sales do go wrong, buyers will continue to suffer.

 

[Dopamine]

QUOTE (alan1302 @ 24 Mar 2012, 14:07) <{POST_SNAPBACK}>If the item is damaged then the seller must refund your postage as well for sending the faulty item back.
That is what the distance selling regulations say, but this particular slot outlet and eBay disagree. eBay says in its guidance to sellers that "In general, the seller is obliged to pay for the return postage unless you've specifically provided, within your returns policy, that you require the buyer to pay for it."

The slot outlet says in the small print at the bottom of all its listings that "Costs of returning an item are the responsibility of the buyer not the seller" and "Buyer is responsible for cost of return shipping." My experience with this slot outlet seller is that it refuses to pay return postage.

 

[alan1302]

I don't know if on eBay it make s a difference if the person selling is a private individual or a business...I'm pretty sure if they are a business then they have to pay the costs of return. A private individual is different though...at least I think that is right! LOL

I'd certainly not want to order anything else from someone like that.

 

[f1rem0uth]

I just heard back from the seller and they said no way was the car sent out with a damaged display case, so the are saying it was done in the post, they basically said as it is the weekend and certain staff are away I have to wait until Monday to find out what next, if anything!

 

[Guest]

Bet I know too. If I am correct, the amount of negative feedback on eBay should put anyone off.
Stick to slot car specialists who know their product rather than a pile "em high and sell "em cheap with no back up merchant.

 

[Ember]

If it's only the clear plastic lid that is damaged, post a message here. I'm sure someone will have one they don't want, possibly even from the same model so the I.d. stickers on the box all match.

I've had damaged boxes from well known purveyors of slotti-goodness. Even extremely well packed things happen in transit. Now if it were damage to the car then you'd have something to complain about.

Embs

 

[f1rem0uth]

Well thanks for your comments, I'm gonna steer clear from eBay now and just goto topslotsntrains, I didn't know they were so close to where I lived until recently, to be honest I thought the car I purchased was a good price and then only after I purchased it I noticed topslots sell it for only £1 more! in total, I could have walked round and collected it!.

I remember a few months back before xmas, Ember recommended me to buy from a couple of places and one of them was topslots, again I never twigged it was so near to me.

 

[Zilched]

If you paid with Paypal you can file a claim, the seller has no recourse but to pay for the return of the item and refund your payment.
These rules apply above & beyond the eBay rules.
Any seller that tells you they won't take a return is uninformed or worse... dishonest.

eBay has written All the rules for the buyers, sellers have no rights on ebay... they can't even leave negative feedback if ripped off, nor can they say the post office is responsible for damage, they must make good on all purchases regardless of the fault.

The lack of understanding here of ebay is staggering, I get the impression the horror stories are started by those who have a stake in the reputation of ebay as it competes with them. Hobby stores long ago gave up trying to scare shoppers off ebay evils, and most, if not all, have started ebay stores or accounts, so to say ebay is dangerous is to mistrust the very sellers you shop brick & mortar.

The deals on ebay are too good to ignore, do so at your own risk... and pay too much for something you want, and let's be honest, if I was a ebay shopper for slot cars do I want all of you there looking?! No, I want to see you be foolish and say... not me, I'll pay retail, let the others get the deals!

Up to you... listen to those who may have reasons for not wanting you on an auction site, or be a smart shopper and open up all your possibilities.

 

[f1rem0uth]

I always thought that the buyer had to pay return postage, unless the seller offered, I know from his feedback that he never pays for return postage so I doubt he would for me.
I paid £6.95 to have that car delivered(special delivery, only option seller had), although I could return by a slightly cheaper way, I just though it wasn't worth returning it at my expense and plus I'd be without the car for another 2 weeks.

I have had it both ways with some people agreeing to pay return postage and others not, as far as I know eBay says the seller does not have to pay return postage.

And the seller did say it was the Post Office that damaged the display case!.

I'll have to wait and see what they say or offer, if anything, I'll let you know what happens.

 

[BTCC Nick]

if they're not prepared to help you out just leave (or threaten to) negative feedback, as the item isnt fully as described, and you want to let others know their reluctance to help out customers. Let the seller sort the issue of damage with the Post Office, they should be able to make a claim.
I bought some Slot it transparent spares from Celestial Games and the cockpit canopy was broken upon arrival, they were prepared to replace and pay postage for returning the damaged one.
As a seller (of cd's not slot cars admitidley), you don't have a lot of protection, and as previously stated you can't even leave negative feedback, you do have to chance the post office and sometimes things will get lost or damaged, it's basically good customer service to sort the issue, imo you can't afford to lose customers, even though it may not be your fault as the seller, it's part of business and you should budget for it.

 

[f1rem0uth]

Hi, they just emailed me and said they will have to order me a top box as they don't have any spare.

I take it they can get spares then?

BUT - they wan't me to send a photo of the damaged case not sure why, but I will do just that.

 

[alan1302]

QUOTE (f1rem0uth @ 26 Mar 2012, 15:21) <{POST_SNAPBACK}>Hi, they just emailed me and said they will have to order me a top box as they don't have any spare.

I take it they can get spares then?

BUT - they wan't me to send a photo of the damaged case not sure why, but I will do just that.

Why would they want a photo if they believe what you have said?

 

[CMOTD]

QUOTE (f1rem0uth @ 26 Mar 2012, 15:21) <{POST_SNAPBACK}>BUT - they wan't me to send a photo of the damaged case not sure why, but I will do just that.
This is common practice - they use the photo to claim for the damage from the Post Office. It's a lot easier and cheaper than returning the broken item.