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I've similar problem with my new PC.

The drivers are installed correctly. RMS (RCSO2 & O2 Chrono) can run and recognize the dongle but the Bootloader cannot.

Martin proposed some help, I've yet sent him a message.

On my other PCs, same Windows version, the Bootloader recognize the dongle.

So at this point I don't what's wrong with this particular computer.
 
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