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Discussion Starter · #1 ·
Is it just me or do others running Scalextric cars find their on-line shop to be... well being blunt... pathetic?

Most of the items listed seem to have 'Contact your local stockist' by them and are unobtainable direct. OK, cars and sets are readily available, but comprehensive spares stocks are rarely (and understandably) not supported by the same retailers, but the spares range available on-line is pitiful...

If cars and sets were available nationwide at retail outlets and the complete range of spares were available at Scalextric on line and at those retailers who wish to stock them, would this not be a good compromise?

I think this is one of the few areas Scalextric seem not to have a well thought out strategy on...

Anyone else got any comments/thoughts?
 

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Discussion Starter · #3 ·
Sean, i think I'm inclined to agree with you... But Scalextric are doing such a bad job of it as far as I can see that the likes of PendleSlotRacing etc have nothing to worry about!!!
 

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Their "web sales" is for UK only, not that anyone would be crazy enough to try and order overseas and pay for the insane shipping anyway. So if it ever actually worked peoperly/smoothly/easily, they'd still only be 'hurting' UK retailers.

pupkick
 

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Alan Tadd
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I have never found any Spares I want available on the Scalextric site. It is a complete waste of time.
I always get my Spares from Sean at Pendle, who always has everything I want.

Regards

Alan
 

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I find it very difficult to find a slot car stockist so often have to purchase through the net, although I do believe in supporting shops where possible rather than just web-based retailers. It's always better to see a product in the flesh rather than buy blind.

When I first got interested in slots back in 2002 I needed spares for the Scalextric Beetle and Caterham/Lotus 7. Local and Web shops were unable to supply, as Scalextric didn't release the parts I wanted. So I wrote to Scalextric and their reply was they didn't make these models any more....

I would have no objection to Scalextric providing an online sales service if they would sell all they have, but they don't. With their poor range online, new slot racers are soon going to find the other online retailers and realise that they are cheaper anyway, so they are wasting their time doing half a job.

If Scalextric want to put some effort into an online system they should stick to spares, making available all parts so that damaged cars can be rebuilt to original specifications. A Lotus 7 with Caterham wheels and tyres is just a mongrel.
 

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To be fair to Hornby any retailers who have any issues with the Scalextric on-line shop should take this up with Hornby directly and not in a public forum.

Did any of you have a chat with Hornby about this at the London Toy Fair when you had the chance?

They do understand the concerns but it is a service that the public want.

There are customers who will buy cars on-line from Hornby who won't entertain buying on-line from Pendle or Getslotted or MRE or any of the other on-line retailers. On-line security is still a very big issue in this world that we live and people do have issues with this and there are those who are not that confident about the process (and it is not for us to judge human nature).

Think of Hornby doing the on-line retailers a favour. If these folk who would not normally entertain on-line purchases enjoy the "Hornby" experiance they may have the confidence to purchase on-line from other sources. See it as a confidence building excercise for customers who the on-line retailers currently don't have anyway.

And to be fair to all on-line retailers Hornby will remain neutral and not point members of the public in any one direction. That is where your own marketing comes in.

On-line retailers do get mentioned in Hornby news stories for charitable work and anything else newsworthy so the more hits that the Hornby websites get the better it is for those retailers.


Moped
 

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DT
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QUOTE (Gaugemaster Controls @ 3 Jun 2004, 11:10)Many specialists such as Pendle, MRE, Get Slotted etc have websites to help support their in-store business......


I think that there are divided opinions within Hornby about offering products for sale directly.

I bought 2 cars a couple of years back and ran them for 10 laps each before giving up. They were well below standard quality and did not promote the brand of Scalextric at all. I don't even park those cars with my collection. I think that they may have now been retracted from the site.

Large companies with web presence quite often get into online retailing to see how the market reacts. If too many retailers protest or not enough sales are made, they will inevitably end the service. Web sales divisions are an easy budget-cut decision.
 

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QUOTE To be fair to Hornby any retailers who have any issues with the Scalextric on-line shop should take this up with Hornby directly and not in a public forum.
Here we go again - one individual trying to dictate what others should and should not post here. Pendleslot is a highly respected and valued member of this forum who has merely expressed an inoffensive opinion, just as any other member is free to do. I find it most enlightening to read dealers' direct insights and sincerely hope that it continues. I would go so far as to suggest that the vast majority of forum membership places infinitely more credence in the integrity of a legitimate dealer than any self-elected evangelist.

If Hornby, as opposed to a moped, had an issue with a retailer, I am quite sure that Hornby, as opposed to a moped, would take it up PRIVATELY with that retailer.

Hornby/Scalextric are fortunate in employing first-class and completely professional representation of their own, without the slightest need of a spuriously self-appointed proxy who, after stating that the subject shouldn't be discussed in public, in total contradiction to own words, then continues to post at great length on what he presumes to think is the company's behalf.
However, I imagine that irony will be lost where it is most needed to be understood.

QUOTE There are customers who will buy cars on-line from Hornby who won't entertain buying on-line from Pendle or Getslotted or MRE or any of the other on-line retailers.
Another typically irresponsible and unsubstantiated statement without one shred of evidence to support. It's becoming extremely tiresome and, in a forum context, tends to tar Scalextric with the same sloppy mopedian brush as the originator. I am sure that Scalextric doesn't want or need that and am quite certain that they don't appreciate it any more than I and many others here.

By all means express a personal opinion, but please, out of respect for both Scalextric and this forum's membership, STOP seeking to project the most peculiarly idiosyncratic views as official Scalextric policy.
 

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Oh no - another moped outburst!

The 'in private' part... agree with mec and think sean had every right to express his opinion


the QUOTE There are customers who will buy cars on-line from Hornby who won't entertain buying on-line from Pendle or Getslotted or MRE or any of the other on-line retailers -

well personally I think Moped has a point and it is an interesting speculation that I had not considered before. I remember my first online shopping experiences were tentative and fearsome, with warnings of 'only buy from huge respected long established companies' resounding in my head. I know that Pendle, Getslotted & MRE are well established respectable companies, but someone new to the hobby may not.

I think as an expensive entry to web shopping - with (as it does) lots of encouragement to use retailers could be a good thing

IMHO moped talks a lot of s**t , but not all the time!
 

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QUOTE but not all the time!

Astro, I'm sending some nice men round to your house to pick you up. They are going to take you to the hospital and hopefully you will be all better soon...

In fairness, everyone is always going on about people loosing money when buying over the internet, but has anyone here ever lost anything? I certainly haven't and have heard of no-one who has. So why all the fuss?

Also, I must say that Pendle and GetSlotted would have passed my 'first-time buyer' approval. Their sites are professionally laid out and they couldn't be more helpful if you call or email.


Lotus
 

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Lotus - the question was not whether the internet is a safe shopping area, its whether newcomers THINK it is safe or dangerous. I know I was very wary of giving my credit card number and address over a web page the first time - and that was to Amazon! My mum has eventually tried it, after many more years, and was very concerned.

I have lost money on the internet, tho via e-bay. And there are a lot of scams on the net. In theory you should check the company is well established - which is a lot of detective work if you have never heard of Pendle et al.

First thing I bought on the net was a hard to find book - and i went to amazon because bookshops didnt have it and I would not chance a lesser know internet seller. If my first net purchase had been a scalextric car which I could not have found in local shops, the choice would have been Scalextric site or not at all.
 

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Lotus
QUOTE Meco (who by the way seems to be choking on a thesaurus...).
Not at all!

Meco has no need of artificial aids and hopes that any casual strangulation will take place in a more appropriate quarter.
Willing and enthusiastic assistance readily procurable!
 

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Tee hee, I don't use a thesuarus but I do keep dictionary.com open all day long and so should some others hereabouts....

Meow!

Ooh, been itching to get that off me chest for ages. I'm not perfect but sheesh!

And back on topic...

Way back when the current Scaley site was launched I toddled off to take a look-see and played with the search facility... suffice to say, I've never been back! What a joke.

I firmly believe that retailing should be done by retailers and distribution by distributors and never the twain shall meet.
 

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The issue is there are folk who are going to trust a company with the recognition and the size of Hornby with their on-line business in the same way that folk will trust Amazon and other big PLC companies. Size does matter when it comes to folk taking the plunge for the first few time with any mail order type business.

Pendleslot and Getslotted are fine retailers and I have absolutely no problem with them just in case anybody here is taking things the wrong way. And of course I welcome their contributions as much as anybody but occasionally there are subjects that retailers should take up with the manufacturer directly if there is an issue.

The point is no matter how good they are there are folk who simply will not purchase from any business over the internet that does not have brand recognition.

There are issues that are not for public debate as far as I am concerned and this is one of them. And what a very boring subject to debate on a slot car forum!


Hornby have got a very good strategy in place designed to help the on-line retailers and grow their market and I am not going into any detail here.


Moped
 

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there are parts of your original post I agree with and parts I don't, Moped.

Since you are the one developing the issue into a debate on SF, then all parties have a right to have their say.
 
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