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hi everyone i am fairly new to ebay purchasing and thought i would buy a couple of older cars that used to do it for me in the 80s/90s so i bid on a couple of cars and impressed i won them the first two are rs200s which are how they where described however the other one that i won the escort cosworth was not how it was stated the seller said "in very good condition and drives well around the track " well if a both rear wheels are held on with araldite and one falls of as soon as you give it the beans down the straight that ain't quite right the inside of the car is full of fluff and dust that ain't good either i now i got the car for £11.00 but what should my next move be the paint work is good
 

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Not unusual with older cars - my advice would be keep it and repair it if the bodywork is good - hard to get older cars in good cosmetic condition. Strip it down, clean it, service it and fit new wheels and tyres would be my advice. £11 aint a bad price and parts are fairly cheap.
 

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David H
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QUOTE (nigeldangar @ 21 Jun 2011, 23:20) <{POST_SNAPBACK}>the seller said "in very good condition and drives well around the track " well if a both rear wheels are held on with araldite and one falls of as soon as you give it the beans down the straight that ain't quite right the inside of the car is full of fluff and dust
The price you paid for it isn't relevant. If the car doesn't match the description, email the seller and tell him that you're unhappy and why. Tell him that you want to return the car for a full refund plus the cost of your return postage. If he agrees to a refund, first photograph the car in detail, then wrap it well and send it back by 2nd class Recorded Delivery. Wait a few days to make sure he reimburses you all you've spent.

If he will accept it back for a refund but won't reimburse you your return postage, point out to him that the car was not as described so all liabilities fall upon him. If he still won't budge, wait till he refunds you the purchase price, then leave negative feedback for him. It just might make him think twice before trying to rip someone else off.

If he won't agree to any refund and you paid by PayPal, you may be able to claim a refund through their processes or your credit card issuer.

It's important that you give him a fair chance to put matters right. Some sellers sell a lot of items and honest mistakes in descriptions do happen.

If, however, he mucks you about and eBay or your credit card company won't help for only £11, don't enter into protracted email correspondence with the seller. Give him one chance, then leave negative feedback and put it down to experience.
 

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Terms like 'Mint', 'Rare' and 'Very Good Condition' are used with a prolific regularity on Ebay, so descriptions need to be take with a pinch of salt.

It'll probably take 10 minutes to service and clean the car. Whether it's worth the time and effort to return it to the seller and make a claim that's entirely up to you.
 

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Alexis Gaitanis
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A recent experience:I bought a Carrera Ferrari 250LM 1/24 for GBP 35 described as mint new boxed and i got an unboxed one with a few scratches.The seller didnt reply my ebay messages and emails so i filed a claim with Paypal and left negative feedback.The seller then claimed that he had not received my email and didnt check his ebay mailbox. Paypal instructed me to post the car back at my expense in exchange for a refund.As return postage recorded would cost me 12 GBP and i feared
that i had to deal with a dishonest seller,i decided to stop the losses there and kept the car .
 

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Horlicks Hero
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I've had mostly good experiences on Ebay (makes me wonder why so many people seem to treat it like a four letter word on here), but have had a couple of problems over the years. First thing to do is let them know there's a problem, and give the seller a chance to resolve it. My most recent experience of this was met with an immediate full refund by the seller, who then also chose to let me keep the item instead of messing either of us around any longer. This is about the perfect scenario, and despite the initial problem, I left the seller positive feedback because of the way they handled this.

However, another car I bought was not even the same model as described in the listing, and when I tried to contact the seller, my messages went unheeded. I gave them a couple of weeks, then filed a dispute with PayPal. A couple of weeks later, I received a full refund from PayPal, and since I have still never heard from the seller, the car is still sitting here on a shelf because I have no idea where to send it back to. The other cars treat it like an orphan, because I don't really feel like I truly own it.

Always contact sellers via the Ebay messaging system, and keep it on point. Ebay/PayPal can look at these messages to help them establish liability. If they see that you have sent three reasonably worded messages to the seller in the last fortnight, and the seller has been rude to you in return, or even completely ignored you, this helps *your* case.

But yes, for £11, you have to consider what your time is worth. Sure it's worth a message or two, but if it starts to get long and drawn out, it starts to become less worthwhile. And remember that dodgy sellers may lead you on until the PayPal dispute window closes. It was 45days last time I looked, but it's one of those things that can change, so check to be sure. Once that window closes, the seller gets to keep your money, and all you can do is leave -ve feedback.

Stuart.
 

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jst had my first 2 experiences with ebay 2day. had bought the following scooby: http://cgi.ebay.co.uk/ws/eBayISAPI.dll?Vie...e=STRK:MEWNX:IT

now, as u can see in the pic, car looks quite good and its got the box so i thought "great, £7 odd's plus £5 postage, great little bargain" then it arrived 2day....the box has a crack on one of the corners and on the side, the car has a broken spoiler, the axel's are all covered in dirt etc in where it meets the tyre. so the misses thinks i should send him a msg but then when i look at the description, im thinkin "he hasnt mentioned anything like what ive found on the car, and the spoiler sorta looks complete, its not until u know its missing, that u can see its missing a bit" but on the other hand, im thinkin "he's took a photo, and with the carp description he's left, maybe its not even worth the while, jsut clean it up and find another spoiler and thats that, learn from the mistakes"

now, the other car i recieved, was absoultly immense. the packaging was well done, to include thelittle foam wotsits, in a carboard box. the car was completly and better than described. no scratches or anythin, no dirt on the axels to the extent that the scooby had, even a small personalised note inside the box. really rubbed off the first bad experience i had this mornin and cheered me right up!

http://cgi.ebay.co.uk/ws/eBayISAPI.dll?Vie...e=STRK:MEWNX:IT

really happy with this, now got about 3 "modern" F1 cars and a few 80s ones. tho 2 of the modern ones are from the early 90's inc a bennetton and a ferrari (everyones got a ferrari surely)
 

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Horlicks Hero
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QUOTE (darrenmcc @ 23 Jun 2011, 15:01) <{POST_SNAPBACK}>find another spoiler
These guys usually have the spoiler... http://cgi.ebay.co.uk/ws/eBayISAPI.dll?Vie...e=STRK:MEWAX:IT

His photo clearly shows the broken rear spoiler, so I don't think you've really got a valid claim on that one. Although, 'Good' condition to me is overstating it a bit when the rear spoiler is, in fact, busted. Personally, I wouldn't have bought that car based on that photo and the minimal description (unless it was for a fixer upper project). These cars come up all the time, and a little patience can often yield a nice bargain that doesn't compromise on condition.

It seems like you've already experienced the extremes of Ebaying. Not to worry, most sellers are trying to make their buyers happy, so you should have many more +ve experiences than -ve ones. Learn to look at feedback, don't buy on impulse, and bid snipe from time to time, just for the thrill of it
 

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I buy and sell all the time on ebay, i treat the buying as an adveture and as such have never been too disapointed.
The selling I treat really seriously, trying to give an accurate description, good and bad points.
All cars are cleaned and lubricated before sending.
As a seller I always put feel free to ask any questions.
I can count on one hand the amount of people who have asked questions concerning condition etc.
Point I'm making, is if you are shelling out loads of your hard earned cash on something that is used ask as many questions before bidding and then decide if it is what you are after.
If after all this the item is not as described contact the seller in a pleasant manner with your concerns and most issues will be resolved.
 

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Alfie Noakes
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Hi Nigel/Darren,
In my experience:
When the photo's blurry, beware.
When the description is vague, beware.
If you can't gauge accurately the exact condition of the car, either don't bid, or ask for more detail before deciding to bid, or set your maximum bid accordingly.

Darren, your seller hasn't sold any other Scalextric stuff in the last 9 months, so clearly isn't an expert/dealer, and most likely will have a different idea to us what 'great condition' means. At this price, I'd be perfectly happy with what I got in this instance, but I'd be unhappy about the p&p.
Cars in boxes cost about £2 to post out. For me £5 is excessive.

Your 2 examples show the failings of the ebay feedback % system too, There's no substitute for a bit of experience and being able to read between the lines a bit! I think that as long as the seller hasn't lied or deliberately misled you, then you'll get some that are better and some that are worse than expected... It evens out in the long run!
Cheers,
Richard
 

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Good advice from richardtheforth
When used items are described as good/great condition you really have no comeback and should not be expecting an unused shelf queen. For these items I want to be able to see that the item is in one piece and will examine the picture VERY carefully and ask the seller specific questions. I bid on the basis that the car will have been well used and will need a service and/or replacement parts.
If on the the other hand an item is described as "mint" "used once" or "as new" and the item is not I will bring the seller to book, because these are the people that are in most instances ripping people off. When the above words/phrases are used ebay & Paypal will normally support the buyer if the item is anything but.

My final piece of advice would be not to buy too many cars at this end of the market 99% of them will NEVER appreciate in value and you can only drive one car at a time!
Ebay sucks you in, far better to buy one decent car a month than end up with three dogs that when you add up the p&p on them comes to 12 quid

brembo
 

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Horlicks Hero
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QUOTE (brembo @ 23 Jun 2011, 18:17) <{POST_SNAPBACK}>My final piece of advice would be not to buy too many cars at this end of the market 99% of them will NEVER appreciate in value and you can only drive one car at a time! Ebay sucks you in, far better to buy one decent car a month than end up with three dogs that when you add up the p&p on them comes to 12 quid
This is indeed wise advice. Sadly, we are emotional creatures, and we often covet our neighbours slot cars
 
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